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Official Information Center

Awakening Information Center

This page is the central place for official announcements, status updates, binding rules, FAQ entries, and the ticket editor for affected Awakening players. New information will be added here continuously.

Status Current Announcement Rules FAQ Ticket Editor Open Ticket Manually

Planned Shutdown Most likely between April 14, 2026 and April 17, 2026

Project Focus Classic / Europe

Transfer Only shop items that exist on Classic

Ticket Processing In batches

Status and Current Situation

Quick overview of the current state

Live Status

Shutdown Awakening is currently expected to be shut down in a controlled manner already between April 14, 2026 and April 17, 2026.

Future The future project focus will be on Classic / Europe.

Transfer Only purchased shop items can be considered, and only if they exist on Classic and are explicitly requested.

Important: Due to the player numbers having dropped even further over the last few days, the server is now expected to be shut down earlier than originally announced, most likely between April 14, 2026 and April 17, 2026. If this timeframe changes, we will communicate it separately. Only purchased shop items such as mounts, costumes, and coins can be considered, and only if they exist on Classic. A full one to one transfer is not possible. Everything else is not transferable. Goodwill decisions in individual cases remain reserved.

Current Official Announcement

Binding status of this publication

As of 11.04.2026

Update regarding the shutdown of Awakening

Hello everyone,

we would like to provide you with a short transparent update on the current situation.

Due to the player numbers having dropped even further over the last few days, we currently expect that the Awakening Server will most likely be shut down already between April 14, 2026 and April 17, 2026, which is earlier than originally announced.

The reason for this is that the server is now showing fewer than 5 players for most of the time, and in many cases even fewer than 3. Under these circumstances, continuing operation until the originally announced date is no longer reasonable.

If anything changes regarding this timeframe, we will of course inform you immediately. More information about the process and the next steps can be found here:

shutdown FAQ

Official Thread

Thank you for your understanding.

Best regards,
Crazy eSports

Note: The originally communicated shutdown date was April 22, 2026. Based on the current situation, the server is now expected to be shut down earlier, most likely between April 14, 2026 and April 17, 2026.

What Is Still Being Reviewed

Open points in ongoing clarification

Under Review

Which purchased shop items can be clearly assigned on a technical and organizational level.
Which specific mounts, costumes, or coins exist on Classic and can therefore be considered.
Which special cases with unclear proof or unusual situations require separate review.
Which individual cases may be treated differently under possible goodwill decisions.

Update History

Chronological additions and publications

Binding Rules

These points are intended to avoid disputes and misunderstandings

Binding

Transfer of Purchased Shop Items Only purchased shop items such as mounts, costumes, and coins can be considered, provided they exist on Classic.

No Automatic Transfer There is no automatic migration of any kind. Every possible transfer must be explicitly requested and reviewed.

Everything Else Is Not Possible Characters, inventory, storage, guilds, rankings, achievements, names, and all other non listed content are not transferable and will be lost when the server is shut down.

No One to One Transfer A complete one to one transfer is not possible.

Coins on Existing Classic Accounts Users with both an Awakening and a Classic account have already received every coin credit on Classic as well, because coin credits have always been granted on both sides since the creation of the Classic account.

Refund Over 14 Days Purchases older than 14 days are generally excluded from refunds. Goodwill decisions in individual cases remain reserved.

Refund Within 14 Days Within 14 days, purchases can generally be reviewed and refunded.

Internal Escalation Anyone requesting internal escalation or a higher level review must open a ticket for that purpose.

Ticket Processing Tickets are processed in batches. Opening multiple tickets does not speed up processing.

FAQ

Frequent questions with direct clarification

FAQ

Can my purchases be transferred to Classic?

Only purchased shop items such as mounts, costumes, and coins can be considered, provided they exist on Classic. Everything else is not transferable. Any possible transfer must always be explicitly requested and does not happen automatically.

I want my money back. Can I get a refund?

Purchases within 14 days can generally be reviewed and refunded. Purchases older than 14 days are generally excluded from refunds. Goodwill decisions in individual cases remain reserved.

What happens to characters?

Characters are not transferable and will be lost when the server is shut down.

What happens to inventory?

Inventory contents are not transferable and will be lost when the server is shut down.

What happens to bank or storage?

Bank and storage contents are not transferable and will be lost when the server is shut down.

What happens to mounts, cosmetics, and skins?

Only purchased shop items such as mounts or costumes can be considered, provided they exist on Classic. Everything else is not transferable.

What happens to premium, coins, and packages?

Coins are only relevant if they are part of purchased content. Users with both an Awakening and a Classic account have already received their coin credits on Classic as well since the creation of the Classic account. Beyond that, only purchased shop items can be considered if they exist on Classic.

What happens to guilds?

Guilds are not transferable and will be lost when the server is shut down.

What happens to rankings or achievements?

Rankings and achievements are not transferable and will be lost when the server is shut down.

What happens to names if players move to Classic?

Names are not transferable and will be lost when the server is shut down.

I want my case escalated internally

If you want a higher level review or an internal escalation, you must open a ticket. Cases are reviewed first and forwarded internally if needed.

Ticket Editor / Request Builder

Clean ticket template for manual submission

Submit Manually

Using the fields below, you can generate a complete text for your request. The text is not sent automatically. You then copy it and open your ticket manually here: helpdesk.crazy-esports.com/open.php

Note: Tickets must be opened manually. This editor only prepares a complete and clean request.

Topic

Account name

Character name

Contact option

Affected area

Purchase date or period

Affected purchases, content, or data

Order reference, payment reference, or proof

Requested solution

Case description

I confirm that my information is complete and correct to the best of my knowledge and that I understand tickets must be opened manually and are processed in batches.

Open Ticket System

Preview for your ticket

First generate the text, then copy it, and then open the ticket manually in the helpdesk.

Important Notice

How individual cases and sensitive data are handled

Notice

This page is structured as a long term information center and will be expanded with further announcements.
Individual cases are not decided broadly in forum comments.
The final published decisions and the actual review status of each individual case are what matters.
Multiple tickets, incomplete information, or public argument threads do not speed up processing.

Please use the ticket system only for personal data, payment proof, and escalations.

Contact: Open ticket manually

This information center is intentionally structured so that new announcements, status updates, and further rules can be added later without rebuilding the page.