-

Official Information Center

Awakening Information Center

This page is the central place for official announcements, status updates, binding rules, FAQ entries, and the ticket editor for affected Awakening players. New information will be added here continuously.

Status Current Announcement Rules FAQ Ticket Editor Open Ticket Manually
Planned Shutdown 22.04.2026
Project Focus Classic / Europe
Transfer Only shop items that exist on Classic
Ticket Processing In batches

Status and Current Situation

Quick overview of the current state
Live Status
Shutdown Awakening is currently planned to be shut down in a controlled manner on 22.04.2026.
Future The future project focus will be on Classic / Europe.
Transfer Only purchased shop items can be considered, and only if they exist on Classic and are explicitly requested.
Important: Only purchased shop items such as mounts, costumes, and coins can be considered, and only if they exist on Classic. A full one to one transfer is not possible. Everything else is not transferable. Goodwill decisions in individual cases remain reserved.

Current Official Announcement

Binding status of this publication
As of 08.04.2026

Hello everyone,

today we want to transparently inform you about an important decision regarding the future of our server structure.

After carefully reviewing the current player numbers, overall activity, and the broader state of the project, we have come to the conclusion that our focus must now be placed clearly on one central server. For this reason, we have decided to shut down the Awakening Server in a controlled manner on 22.04.2026.

This decision was not easy for us. Awakening is the older of the two servers and played an important role in making Classic possible in its current form. We explicitly acknowledge that contribution and it will not be forgotten.

At the same time, developments over the past months have clearly shown that operating both servers in parallel is no longer reasonable or sustainable in the long term. In order to secure the project for the future, we need to combine our efforts and create a clear and stable foundation going forward.

Our focus will therefore now be clearly on Classic / Europe. This is where we see the stronger, more stable, and more sustainable foundation for the continued development of the project. For Classic, this decision clearly means that it will continue and that we will now direct our energy specifically into the future, stability, and further development of this central server.

Our goal is to bring the community together on one shared foundation and to create the best possible conditions for reliable and positive growth. We will share further information about the process, the transition, and the next steps with you transparently and will continue to update you here.

We would like to sincerely thank everyone who has supported, shaped, and been part of Awakening in the past. At the same time, we wish all players, teams, and everyone involved nothing but the best for the upcoming transition, and we hope to welcome as many of you as possible on Classic / Europe.

Thank you for your continued support and trust.

Best regards,
Crazy-eSports



Looking ahead: Our path clearly continues with Classic. We are looking forward to the coming period, to the upcoming patch, and to continuing to build the future of the project together on Classic / Europe.

What Is Still Being Reviewed

Open points in ongoing clarification
Under Review
  • Which purchased shop items can be clearly assigned on a technical and organizational level.
  • Which specific mounts, costumes, or coins exist on Classic and can therefore be considered.
  • Which special cases with unclear proof or unusual situations require separate review.
  • Which individual cases may be treated differently under possible goodwill decisions.

Update History

Chronological additions and publications
Archive
  • 08.04.2026: First central publication of the information center with status, rules, FAQ, and ticket editor.
  • 22.04.2026: Planned shutdown date for Awakening based on the current status.
  • Further updates: New announcements, clarifications, and technical information will be added here going forward.

Binding Rules

These points are intended to avoid disputes and misunderstandings
Binding
Transfer of Purchased Shop Items Only purchased shop items such as mounts, costumes, and coins can be considered, provided they exist on Classic.
No Automatic Transfer There is no automatic migration of any kind. Every possible transfer must be explicitly requested and reviewed.
Everything Else Is Not Possible Characters, inventory, storage, guilds, rankings, achievements, names, and all other non listed content are not transferable and will be lost when the server is shut down.
No One to One Transfer A complete one to one transfer is not possible.
Coins on Existing Classic Accounts Users with both an Awakening and a Classic account have already received every coin credit on Classic as well, because coin credits have always been granted on both sides since the creation of the Classic account.
Refund Over 14 Days Purchases older than 14 days are generally excluded from refunds. Goodwill decisions in individual cases remain reserved.
Refund Within 14 Days Within 14 days, purchases can generally be reviewed and refunded.
Internal Escalation Anyone requesting internal escalation or a higher level review must open a ticket for that purpose.
Ticket Processing Tickets are processed in batches. Opening multiple tickets does not speed up processing.

FAQ

Frequent questions with direct clarification
FAQ
Can my purchases be transferred to Classic?
Only purchased shop items such as mounts, costumes, and coins can be considered, provided they exist on Classic. Everything else is not transferable. Any possible transfer must always be explicitly requested and does not happen automatically.
I want my money back. Can I get a refund?
Purchases within 14 days can generally be reviewed and refunded. Purchases older than 14 days are generally excluded from refunds. Goodwill decisions in individual cases remain reserved.
What happens to characters?
Characters are not transferable and will be lost when the server is shut down.
What happens to inventory?
Inventory contents are not transferable and will be lost when the server is shut down.
What happens to bank or storage?
Bank and storage contents are not transferable and will be lost when the server is shut down.
What happens to mounts, cosmetics, and skins?
Only purchased shop items such as mounts or costumes can be considered, provided they exist on Classic. Everything else is not transferable.
What happens to premium, coins, and packages?
Coins are only relevant if they are part of purchased content. Users with both an Awakening and a Classic account have already received their coin credits on Classic as well since the creation of the Classic account. Beyond that, only purchased shop items can be considered if they exist on Classic.
What happens to guilds?
Guilds are not transferable and will be lost when the server is shut down.
What happens to rankings or achievements?
Rankings and achievements are not transferable and will be lost when the server is shut down.
What happens to names if players move to Classic?
Names are not transferable and will be lost when the server is shut down.
I want my case escalated internally
If you want a higher level review or an internal escalation, you must open a ticket. Cases are reviewed first and forwarded internally if needed.

Ticket Editor / Request Builder

Clean ticket template for manual submission
Submit Manually

Using the fields below, you can generate a complete text for your request. The text is not sent automatically. You then copy it and open your ticket manually here: helpdesk.crazy-esports.com/open.php

Note: Tickets must be opened manually. This editor only prepares a complete and clean request.
Open Ticket System

First generate the text, then copy it, and then open the ticket manually in the helpdesk.

Important Notice

How individual cases and sensitive data are handled
Notice
  • This page is structured as a long term information center and will be expanded with further announcements.
  • Individual cases are not decided broadly in forum comments.
  • The final published decisions and the actual review status of each individual case are what matters.
  • Multiple tickets, incomplete information, or public argument threads do not speed up processing.
Please use the ticket system only for personal data, payment proof, and escalations.
Contact: Open ticket manually

This information center is intentionally structured so that new announcements, status updates, and further rules can be added later without rebuilding the page.